Continually upskilling your people is an effective way to combat the talent shortage and align competencies to best practice and organisational goals. But many organisations are failing to see tangible results from their L&D investments. This paper explores the reasons for this disconnect and shares our insights and advice on how to tackle these issues head on. More importantly, it provides a clear, proven pathway to driving behavioural change, uplifting the capabilities of teams, and achieving measurable long-term delivery improvements.